Emergency Response

When emergencies occur, re-establishing health services is a critical priority. To assist our customers in emergency or disaster situations, IDA has a 24-hour hotline that can be reached by calling
+31-6 54387985.

In addition to our standard range of essential medicines, IDA provides the Interagency Emergency Health Kit (IEHK 2015). The kit and other in-stock products can normally be available for shipment within 48 hours.

Emergency Response Brochure IEHK General Brochure

Many relief organisations and national authorities see the IEHK as a reliable, standardised, and affordable source of the products most needed in disaster situations. The contents of the kit are determined by the World Health Organization (WHO), and the kit is currently in its fourth edition. In December 2015, the WHO updated two modules: malaria and post-exposure prophylaxis (PEP). IDA supplies the kits according to the revisions made in 2015. 

The IEHK is designed for use when there is a disruption of medical services. It is intended to fill the gap until normal supply and service mechanisms are restored. The contents of one IEHK treats 10.000 people for a three-month period.

IEHK content list

IDA can also provide product kits for specific emergency health situations. We supply three different cholera care kits designed to treat patients within a health facility or at the community level.  The kits contain IV fluids, oral rehydration salts, and a large assortment of medicines and consumable products. Cholera beds are also available, either as part of a kit or separately. The cholera kits are designed to help prepare for an outbreak and to support the first month of the response. 

Cholera kit brochure

For trauma situations, IDA offers the Italian Emergency Kit A - Traumatological profile.  The WHO has designed this kit to supply medicines for the treatment of 100 people affected by trauma.