We determined internal values that are leading in our day-to-day work and define the way we work with both colleagues and customers. The most important internal values are

Customer focus
We strive to optimise our service by creating mutual understanding and providing good information. This not only applies to our customers but also to our colleagues from other departments.

Be a learning organisation
Since IDA operates in a fast-moving environment, we feel it is important to continuously develop our skills in order to serve our customers in the best way possible.

Take responsibility
We feel responsible for serving our customers in the best possible way and for delivering what we promised.

Work together
We always strive to optimise cooperation with colleagues, customers and partners.