Making Quality Healthcare Affordable

FAQ

Transport

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What are Incoterms?

Incoterms are standard trade definitions most commonly used in international sales contracts.
The most common Incoterms are EXW (Ex works), FOB (Free on Board), CIF (Cost, Insurance and Freight), DDU (Delivered Duty Unpaid), and CPT (Carriage Paid To). please click here for more information.

Ordering

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What is the minimum order value?

The minimum order value is € 1,500 for all the products, with the exception of antiretroviral medicines via HIV/AIDS Group that have a minimum order value of $ 15,000.

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How do I become a customer of IDA Foundation?

Please fill out this form to register as a customer of IDA.

IDA Foundation

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Is IDA a not-for-profit organisation?

Yes! IDA is a renowned and professionally run supplier of medicines and medical supplies that operates on a not-for-profit basis. Margins are kept as low as possible and are solely applied to cover IDA's operational costs.

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What is the meaning of the IDA acronym

The letters IDA are an abbreviation for International Dispensary Association.

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What is the difference between IDA Foundation and IDA HIV/AIDS Group?

IDA HIV/AIDS Group is a part of IDA Foundation and operates as a business group.

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How can I become an agent for IDA?

Please contact our Sales department.

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Whom does IDA Foundation supply to?

IDA supplies mainly to public sector organisations. In some cases, where the public sector is not organised, IDA supplies to private organisations so patients still gain access to our high-quality medicines.

Quality

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Why does IDA have own label and packaging?

IDA wants to provide uniform, complete and correct labels and leaflets with the products IDA supplies. The information is in accordance with our quality standards and based on the innovator product leaflet. Furthermore, IDA wants to provide our worldwide customer base with multi-lingual labels. For IDA customers, the IDA label and packaging prove that the product is supplied according to high quality standards.

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Does IDA also check the quality of WHO- and SRA (USFDA) approved products?

IDA acknowledges WHO/SRA (e.g.USFDA) approval. However, to assure that these prequalified products are supplied according to the approved dossier, we request essential information from this dossier to be able to verify the batches supplied through IDA by visual inspection, analytical control and verification audits.

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Which quality certificates can IDA provide?

IDA can provide a Certificate of Analysis (COA) with every batch. An exception might be made for products that are procured through a wholesaler and that are actually on the market in a stringent regulated country, for example The Netherlands or the UK.

A Certificate of Pharmaceutical Product (CPP) can be provided for all our stock items. A CPP is issued by the national health authorities, and includes statements on whether or not the product is on the market in the country of origin, and the GMP status as assessed by the local authorities. Requesting a GMP certificate or a Free Sales certificate is not necessary when a CPP is requested, since GMP and Free Sales information is included in a CPP. It should be noted that the interpretation of GMP standards might differ between the different national authorities, and therefore the quality of information included in a CPP also might differ between countries.

Products

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How many products are supplied by IDA Foundation?

IDA's product range counts 3,000 different medicines and medical supplies, of which about 700-800 most frequently asked are standard available from stock.

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Which languages are used on IDA labels?

Most of IDA Foundation's products have labels in four languages: English, French, Spanish and Portuguese. In addition, upon request, we regularly supply products with labels in other languages.

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What is the remaining shelf life of products received from IDA?

IDA Foundation strives to supply most products with at least 50% of total shelf life. In line with IDA policy, medicines with less than 6 months remaining shelf life are not distributed but are immediately incinerated by IDA.

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Where are IDA's products manufactured?

IDA's products are mostly manufactured by generic manufacturers and to a lesser extent by branded manufacturers in both Asia (India, China) and Europe (UK, Germany, Austria, Cyprus, Spain, Belgium, Italy).

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Why is there a price difference between generic and branded medicines?

A generic medicine is a copy of the original branded product. Once the patent for the original product has run out, the pharmaceutical company who developed the medicine no longer has the exclusive right to produce and distribute this medicine.
With regards to cost-efficiency IDA prefers to supply generic products whenever possible, opting for branded options only when they are more affordable or if they are compulsory for meeting funding requirements or if there are still valid patents in a particular country for those products.